Ordering

 

 

 


Online Shopping


You can now order securely online through paypal. You don't need to have an account. Just go to the item(s) you want to buy and click the "add to shopping cart" button. You can keep coming back to the website to add as many items as you like. To review the items you've added to the shopping basket, click the "view basket" button at any time. Here you also change the quantities and remove items from the basket. Once you are happy with your selection, you can continue to payment by clicking "secure checkout" on the shopping basket page. You will then be asked to fill in your details to complete the transaction. If you have an account with paypal you can log in to complete the order, but an account is not necessary.

By Post

Download and complete the order form. A £2.50 handling charge applies for all orders by post. Please consult the postal charge table below regarding postage costs. Print off the order form and enclose your cheque, or P.O. (UK Customers) only. Please make all cheques payable to The One Tree Miniatures and contact us for our full postal address. Please note all cheques require a 7 day clearance prior to dispatch. If you would like to discuss your requirements you can contact us.

Postage & Packaging

Order Value Postage Charged
Up to £49.99 15%
£50 - £79.99 10%
£80 - £99.99 7.5%
£100 + 5%

We use Royal Mail or Parcelforce. All packages are sent registered and insured. All overseas packages will be sent airmail, insured also with a tracking number.

Delivery Schedule

UK Destinations Typically 1-2 working days
International Destinations Airmail typically 3-7 working days


Once your order has been dispatched you will be informed of a tracking number which you can access on the Royal Mail or ParcelForce websites.


Returns Policy


In compliance with the Distance Selling Regulations a customer has the right to cancel their order, without giving reason, provided they write/email us within 7 working days of receipt. However, we would appreciate your comments and feedback. As a customer you will be held responsible for the costs of returning the goods in the condition they were first supplied. Please include a covering letter with all your contact details. Full refunds will be issued within 30 days.